We’re all negative sometimes; negativity becomes a problem when it becomes a lifestyle.
Negativity is bad for individuals because:
Our 2017 Training Calendar is here! With 40 weeks worth of webinars and workshops (and adding!) you're sure to find something.
Remember, all PEO and ASO clients receive complimentary training. Please contact your CEM for your client code before registering.
Download the Training Calendar HERE
1. Listen actively. Let the angry customer tell his/her story without interruption, focus on the customer (don’t look at your watch, phone, computer, or other people), and ensure your facial expression, body language, and tone of voice demonstrates that you understand that the customer is upset. This doesn’t mean you have to get upset too - just don’t smile at customers while they are telling you how angry they are.
Thanksgiving will soon be here; therefore, here’s a bit of information about the practice of giving thanks.
“Look at that face! Would anyone vote for that? Can you imagine that, the face of our next president? I mean, she's a woman, and I'm not s'posedta say bad things, but really folks, come on. Are we serious?” According to Rolling Stone magazine, presidential candidate Donald Trump said all of that about rival Carly Fiorina.
My mom is 72-years-old and still waiting tables at a local restaurant. My dad is 76-years-old and still puts in a few hours every day at the family’s bait and tackle store. Both plan to work until they are physically and/or mentally incapable of doing so. According to the U.S. Bureau of Labor Statistics, my parents are among the more than 6.9 million people aged 65 and older who are still working and, by every indication, don’t plan to quit any time soon.
If you’re going to dare someone to do something, you don’t get to cry foul if they do it. That’s the lesson a SkinSmart Dermatology employee learned the hard way in the latest example of things that employees post on Facebook that gets them fired.
The suicide of actor Robin Williams, who reportedly was suffering from severe depression, is a harsh reminder of how devastating the illness can be.
While Williams was certainly a unique individual, his battle with depression was not unique. Indeed, each year about 25 million U.S. adults experience major depressive disorder, according to the National Institute of Mental Disorders.
“Without friends, no one would want to live, even if he had all other goods.” Aristotle wrote this sentiment, and I couldn’t agree more.
For example, I recently met a friend for coffee, and my day was brighter as a result because my friend did what he always does: listened intently to my account of my recent mishaps, offered supportive comments, and made me feel better about life in general.
“It’s a new era in fashion – there are no rules,” fashion experts have proclaimed. Want to wear white before Memorial Day? Go for it. Want to wear gold and silver jewelry at the same time? You can do that, too. Today it’s all about the individual and his or her personal style.
While that’s a relief for some (I do like to wear my white jeans all year long), it can present a problem for employers whose employees’ personal style looks like they have just rolled out of bed.
As the spring weather continues to warm our employees potential exposure to Heat Illnesses is increasing. With last year’s enhanced Cal/OSHA requirements, it’s good to review what must be in
We’re mid-way through the 2017 National Small Business Week (April 30th - May 6th) and after 50 years of this tradition, we’re still as excited as ever to partake in this opportunity to celebrate s
AB 1732, effective March 1st, 2017, enacted the most progressive statewide restroom access policy in the nation, requiring all single occupancy restrooms (rooms with a toilet and/or urinal and sink