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Category: Tips and Tricks

Latest posts

The Myth of Multitasking

The people who stare at their laptops or phones during my workshops or presentations undoubtedly think they can effectively listen to me and use technology at the same time. After all, they’ve probably been told that multitasking is not only

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4 Key Elements to Keeping Your Customers Happy

“You can have everything you want if you will help other people get what they want,” said motivational speaker Zig Ziglar. If you’re in business, you want customers. What do your customers want? Good customer service. In fact, according to

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Pets in the Workplace

I fell in love with Hazel the moment I saw her. It wasn’t her beautiful brown eyes, silky black hair, or pretty face that did me in. It was because Hazel is a puppy and puppies always have that effect

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Saying “No” to Negativity

We’re all negative sometimes; negativity becomes a problem when it becomes a lifestyle. Negativity is bad for individuals because:  Negativity is bad for organizations because it costs employers about $3 billion annually. Persistent negativity drains the energy out of everyone,

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2017 Training Calendar Available!

Our 2017 Training Calendar is here! With 40 weeks worth of webinars and workshops (and adding!) you’re sure to find something.  Remember, all PEO and ASO clients receive complimentary training. Please contact your CEM for your client code before registering. 

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6 Ways to Effectively Respond to an Angry Customer

1. Listen actively. Let the angry customer tell his/her story without interruption, focus on the customer (don’t look at your watch, phone, computer, or other people), and ensure your facial expression, body language, and tone of voice demonstrates that you understand

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Saying Thanks

Thanksgiving will soon be here; therefore, here’s a bit of information about the practice of giving thanks. Throughout history humankind has celebrated the bountiful harvest with thanksgiving ceremonies. Harvest festivals and thanksgiving celebrations were held by the ancient Greeks, the

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Hiring Based on Appearance

“Look at that face! Would anyone vote for that? Can you imagine that, the face of our next president? I mean, she’s a woman, and I’m not s’posedta say bad things, but really folks, come on. Are we serious?” According

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