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“You can have everything you want if you will help other people get what they want,” said motivational speaker Zig Ziglar. If you’re in business, you want customers. What do your customers want? Good customer service. In fact, according to a Customer Experience Report by RightNow, 86 percent of consumers surveyed said they stopped doing business with a company because of receiving bad service. I know I have.
Here are four elements to providing good customer service:
If you’ve ever been married, chances are you were madly in love when you decided to become engaged. And, you probably thought that magical feeling would last a lifetime. Spoiler alert – it doesn’t. In the article “The Three Phases of Love” psychologist Daniel G. Amen explains that our bodies naturally shift out of the lovey-dovey mode after about a year because of self-preservation.
Many years ago, I shared an office with a co-worker who chewed her gum voraciously. She snapped and popped it loudly all day long while I sat nearby gritting my teeth. Finally, I asked her if she could chew more quietly. She laughed and said, “People tell me all the time how annoying my gum chewing is” and continued to snap and pop away.
Equal Pay Act of 1963 abolished wage disparities, or did it?
Today we still see many differences in wages between men and women. Robin Paggi, Training and Development Specialist at Worklogic HR, discusses these differences.
It's a New Year full of new laws and Worklogic HR's Training and Development Specialist, Robin Paggi is here to introduce the start of a short video series you'll only see here.
Today Robin will highlight some of the current employment laws that employers, supervisors, and HR professionals need to know to stay compliant AND out of court.
Ken Beurmann is the 31-year-old CEO of Terrio Physical Therapy & Fitness. As such, he is a Millennial who manages Millennials (as well as Baby Boomers and Gen Xers). Therefore, he’s in a unique position to help people understand what makes this generation tick and how to get the best from them at work.
If you’re an employer who asks applicants to provide you with a list of references to contact, you might want to stop for two reasons: 1) the list will probably only include people who will say good things about them, and 2) it might include people who have no direct knowledge about their work experience (indeed, I was asked by an acquaintance to be a job reference and I had no idea what she did for a living).
There are two primary problems for employers and supervisors who are poor communicators:
1) they lose good employees, and
2) they cause lawsuits.
Unfortunately, being an effective communicator does not come naturally for most people. Fortunately, communicating effectively is a skill that can be learned. Here are some tips to assist in that effort:
We’re all negative sometimes; negativity becomes a problem when it becomes a lifestyle.
Negativity is bad for individuals because:
Our 2017 Training Calendar is here! With 40 weeks worth of webinars and workshops (and adding!) you're sure to find something.
Remember, all PEO and ASO clients receive complimentary training. Please contact your CEM for your client code before registering.
You can register online at www.worklogichr.com/training
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