Do more, do it faster, do it better with HR tips and tricks from Worklogic HR. Be sure to follow us on Twitter and Facebook or subscribe to our newsletter to stay informed!
“You can have everything you want if you will help other people get what they want,” said motivational speaker Zig Ziglar. If you’re in business, you want customers. What do your customers want? Good customer service. In fact, according to a Customer Experience Report by RightNow, 86 percent of consumers surveyed said they stopped doing business with a company because of receiving bad service. I know I have.
Here are four elements to providing good customer service:
Cinco de Mayo is coming up and while many may think it's Mexican Independence day it's actually not.
Lots of studies have shown that dogs and other pets are good for the workplace because they have the same effect that Hazel has on us. That’s why about seven per cent of U.S. employers allow pets at work, according to the Society for Human Resource Management. However, before allowing employees to bring their pets to work, here are some things to consider (courtesy of 14 rules for creating a bring-your-dog-to-work policy by Jennifer Lonoff Schiff).
We’re all negative sometimes; negativity becomes a problem when it becomes a lifestyle.
Negativity is bad for individuals because:
Our 2017 Training Calendar is here! With 40 weeks worth of webinars and workshops (and adding!) you're sure to find something.
Remember, all PEO and ASO clients receive complimentary training. Please contact your CEM for your client code before registering.
You can register online at www.worklogichr.com/training
1. Listen actively. Let the angry customer tell his/her story without interruption, focus on the customer (don’t look at your watch, phone, computer, or other people), and ensure your facial expression, body language, and tone of voice demonstrates that you understand that the customer is upset. This doesn’t mean you have to get upset too - just don’t smile at customers while they are telling you how angry they are.
Thanksgiving will soon be here; therefore, here’s a bit of information about the practice of giving thanks.
“Look at that face! Would anyone vote for that? Can you imagine that, the face of our next president? I mean, she's a woman, and I'm not s'posedta say bad things, but really folks, come on. Are we serious?” According to Rolling Stone magazine, presidential candidate Donald Trump said all of that about rival Carly Fiorina.
My mom is 72-years-old and still waiting tables at a local restaurant. My dad is 76-years-old and still puts in a few hours every day at the family’s bait and tackle store. Both plan to work until they are physically and/or mentally incapable of doing so. According to the U.S. Bureau of Labor Statistics, my parents are among the more than 6.9 million people aged 65 and older who are still working and, by every indication, don’t plan to quit any time soon.
If you’re going to dare someone to do something, you don’t get to cry foul if they do it. That’s the lesson a SkinSmart Dermatology employee learned the hard way in the latest example of things that employees post on Facebook that gets them fired.
Essential – absolutely necessary; extremely important (dictionary.com).
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