Category: Management

At-Will Employment

“You’re fired.” Millions of people have watched the television show The Apprentice to hear Donald Trump say those words. Trump fires contestants because they have failed various competitions; however, because California is an at-will employment state, employers may fire an

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Documentation and Discrimination

We’ve all heard the real estate agent’s mantra, “location, location, location.” Human resource professionals and employment attorneys have a similar mantra, “documentation, documentation, documentation.” Why is documentation important for employers? Numerous discrimination lawsuits demonstrate the reason. In the case of

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An Ode to the Older Worker

My mom is 72-years-old and still waiting tables at a local restaurant. My dad is 76-years-old and still puts in a few hours every day at the family’s bait and tackle store. Both plan to work until they are physically

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Depression at Work

The suicide of actor Robin Williams, who reportedly was suffering from severe depression, is a harsh reminder of how devastating the illness can be. While Williams was certainly a unique individual, his battle with depression was not unique. Indeed, each

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HR Issues in Entertainment News

If you’re a fan of entertainment news, but don’t want to get caught reading People Magazine, here’s the latest along with some related HR information (because I see HR issues in everything). After appearing on the PBS show, “Finding Your

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Alcoholism and the ADA in Employment

After the firing of USC coach Steve Sarkisian in October, there was some discussion about whether his termination was lawful because he apparently has a drinking problem. Even if you’re not a football fan, the situation provides an excellent opportunity

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Effectively Handling Angry Customers

In customer service workshops that I conduct, I include information on how to effectively handle an angry customer. I’m knowledgeable about the subject because of research that I’ve done, and because I have at times been an angry customer and

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Feedback Necessary for Employee Performance

Employers expect results from their employees. Employers can help to get those results by providing their employees with feedback on their performance. Feedback (both praise and constructive criticism) is imperative for an employee’s professional growth and ability to meet the

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