Category: Employees & Culture

4 Key Elements to Keeping Your Customers Happy

“You can have everything you want if you will help other people get what they want,” said motivational speaker Zig Ziglar. If you’re in business, you want customers. What do your customers want? Good customer service. In fact, according to

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7 Ways to Keeping Employees Committed

If you’ve ever been married, chances are you were madly in love when you decided to become engaged. And, you probably thought that magical feeling would last a lifetime. Spoiler alert – it doesn’t. In the article “The Three Phases

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Correcting Employee Bad Habits

Many years ago, I shared an office with a co-worker who chewed her gum voraciously. She snapped and popped it loudly all day long while I sat nearby gritting my teeth. Finally, I asked her if she could chew more

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Generations at Work

Ken Beurmann is the 31-year-old CEO of Terrio Physical Therapy & Fitness. As such, he is a Millennial who manages Millennials (as well as Baby Boomers and Gen Xers). Therefore, he’s in a unique position to help people understand what

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2017 Training Calendar Available!

Our 2017 Training Calendar is here! With 40 weeks worth of webinars and workshops (and adding!) you’re sure to find something.  Remember, all PEO and ASO clients receive complimentary training. Please contact your CEM for your client code before registering. 

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6 Ways to Effectively Respond to an Angry Customer

1. Listen actively. Let the angry customer tell his/her story without interruption, focus on the customer (don’t look at your watch, phone, computer, or other people), and ensure your facial expression, body language, and tone of voice demonstrates that you understand

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Employees need to do the Math

I can write a decent sentence, but I’m lousy at math. Does that mean I can successfully sue my employer because, in order to ensure that I’ve been paid properly, I’m required to perform simple addition? According to a recent

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Collage of employee self-serve related icons

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