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“You can have everything you want if you will help other people get what they want,” said motivational speaker Zig Ziglar. If you’re in business, you want customers. What do your customers want? Good customer service. In fact, according to
If you’ve ever been married, chances are you were madly in love when you decided to become engaged. And, you probably thought that magical feeling would last a lifetime. Spoiler alert – it doesn’t. In the article “The Three Phases
Many years ago, I shared an office with a co-worker who chewed her gum voraciously. She snapped and popped it loudly all day long while I sat nearby gritting my teeth. Finally, I asked her if she could chew more
Ken Beurmann is the 31-year-old CEO of Terrio Physical Therapy & Fitness. As such, he is a Millennial who manages Millennials (as well as Baby Boomers and Gen Xers). Therefore, he’s in a unique position to help people understand what
Our 2017 Training Calendar is here! With 40 weeks worth of webinars and workshops (and adding!) you’re sure to find something. Remember, all PEO and ASO clients receive complimentary training. Please contact your CEM for your client code before registering.
Employees who feel connected to their employer, supervisors, and co-workers perform better than those who don’t. Here’s how to help them feel connected: Taking these actions isn’t just for the benefit of employees. Indeed, moments of connection positively impact everyone
1. Listen actively. Let the angry customer tell his/her story without interruption, focus on the customer (don’t look at your watch, phone, computer, or other people), and ensure your facial expression, body language, and tone of voice demonstrates that you understand
Balmeet Singh was allegedly accosted because of his race or religion outside of a Bakersfield restaurant on September 30 and dozens of people reportedly witnessed it and did nothing about it. In her article “Why Don’t We Help? Less is
I can write a decent sentence, but I’m lousy at math. Does that mean I can successfully sue my employer because, in order to ensure that I’ve been paid properly, I’m required to perform simple addition? According to a recent
If you’re going to dare someone to do something, you don’t get to cry foul if they do it. That’s the lesson a SkinSmart Dermatology employee learned the hard way in the latest example of things that employees post on
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